Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We have put all our effort to make the website completely automated and less time consuming for our clients. To get the latest shipping quote for your order, please put all desired items in the CART. It will then show you the shipping rate.

Which payment methods are accepted in the Online Shop?

Most of our orders are coming from businesses so direct bank transfer is big for us. For the retail sales made from the website we offer PayPal payments and direct bank transfer.

How long will delivery take?

Estimated shipping time may vary depending on your location;
USA: 14~20 days / EU:10-14 days / Oceania & Asia: 12-17 days / Africa & ME: 12-17 days.
All orders are shipped by 1st Class Priority Airmail, EMS or other express courier service. Please note that these are only estimates, shipping time may vary depending on various factors such as local customs clearance and postal services overload during local holiday seasons. While most orders are dispatched within 2 days, some items require additional customization or fabrication after you have placed your order and may require up to 14 working days for processing. An email update with tracking information for your shipment will be sent to your email address once available

How secure is shopping in the Online Shop? Is my data protected?

Security is a core competency we aim have and aim to develop. We do not keep your credit card information. The payments are done through the most reputable and the most secured payment gateways- Stripe, and PayPal. Payments and surfing on the website is secured with the Valid SSL Certificate.

What exactly happens after ordering?

After you order has sent, you will get an automated email sent by the website followed by the email sent by one of the members from our customer support team. The second email will confirm that the payment has been received, and the the production list has been forwarded to the manufacturing department. Once the fins are ready and ships you will get an email with the tracking number.

Do I receive an invoice for my order?

All orders placed online come with the automated Order list with all the items you have ordered. If you require invoice type document, it can be provided upon request.

Return & Exchange

UltraFins Team wants you to be fully satisfied with your purchase. According to our  policy we accept exchanges in new and unused condition, with tags intact and packaging included within 25 days of the order shipment date.

In case of exchange you will be responsible for the round trip shipping costs of the item to our workshop and back to your address. The costs depend on the item you want to return.You can find all shipping rates at your local post-office.Payment fees are non-refundable.

How to make an Exchange

  • Contact our customer support team by sending an email to info@ultrafins.com
  • Receive a confirmation from us as well as the address where to send the parcel.
  • Choose the new item for the exchange. In the case the item cost more than the item for the exchange make a payment.
  • Ship the item to our warehouse
  • Wait for us to receive and check the product
  • We confirm the item is in unused condition and has no damages.
  • We send a confirmation and the exchange becomes possible.

Returns
Most of our products are custom made to order / not sold on trial basis and are therefore; non-returnable.
Cancellation and full refund of an order can only be made within the initial 24 hours after the order was placed.
To start a refund please contact our support team.

 

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